At Under The Hammer, we respect your privacy and are committed to handling your personal

information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have about your personal information. It applies to people who visit our website, enquire about our services, enrol in training, participate in our programs or otherwise interact with Under The Hammer.

What information do we collect?

The information we collect depends on how you interact with us. It may include:

• Personal and contact details, such as your name, date of birth, address, email address and phone number.

• Training and enrolment information, including qualifications, employment details, Unique Student Identifier (USI), assessment results and learning progress.

• Additional information required for training, including identification, demographic information, disability or support needs, where applicable.

• Payment and transaction information needed to process enrolments and purchases.

• Website and learning activity, including IP addresses, website usage and participation in online learning.

• Communications and feedback, including enquiries, survey responses, complaints and other correspondence.

• Some information we collect, such as details about disability or additional learning support needs, may be considered sensitive information. We collect and use this information where reasonably necessary for our training services, with your consent where required, or where otherwise permitted by law.

  
  

We collect information directly from you and, where appropriate, from authorised representatives, employers, service providers and other relevant sources.

Why do we collect your information?

We use personal information to deliver our training, education and professional services. This includes:

• Processing enquiries, enrolments and payments.

• Delivering training, assessment and student support.

• Maintaining training records and issuing qualifications or certificates.

• Verifying identity, qualifications and USIs.

• Communicating important information about your enrolment or services.

• Meeting our legal, regulatory and reporting obligations.

• Improving our services and responding to feedback or complaints.

• Providing information about relevant courses, professional development opportunities and events.

Some information is required by law or to meet our obligations as a Registered Training Organisation (RTO).

If you choose not to provide required information, we may be unable to process your enrolment or deliver certain services.

Who do we share information with?

As an RTO, Under The Hammer is required to share certain student information with authorised government and regulatory bodies. These may include the National Centre for Vocational Education Research (NCVER), the Australian Skills Quality Authority (ASQA), the USI Registrar and relevant state or territory training and occupational licensing authorities.

We may also share relevant information with employers who arrange or fund training, training delivery partners and trusted service providers who support our operations.

We use third-party systems to manage enrolments, learning, communications and business administration. Some service providers or authorised administrative support personnel may be located outside Australia, or may store information overseas. We take reasonable steps to ensure personal information is handled securely and appropriately.

We do not sell our mailing lists to third parties for marketing purposes.

How do we protect your information?

We take reasonable steps to protect personal information against misuse, loss, unauthorised access and disclosure. Information is held in secure business, student management and learning systems, with access restricted to authorised personnel.

We retain personal information for as long as necessary to provide our services and meet applicable legal and regulatory requirements. Certain training records may need to be retained for extended periods.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, where permitted by law.

Website cookies and analytics

Our website may use cookies and analytics technologies to understand how visitors use our website, improve its performance and enhance the user experience. You can manage or disable cookies through your browser settings, although some website features may not function as intended.

Marketing communications

From time to time, we may contact you about training programs, Continuing Professional Development (CPD), industry updates, events and other services that may be relevant to you. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Even if you unsubscribe from marketing, we may still contact you about an existing enrolment, purchased service or other essential administrative matters.

Accessing or correcting your information

You can request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date. To make a request, please contact us here.

Privacy enquiries and complaints

If you have a question or concern about how we handle your personal information, please contact us.

Under The Hammer

Contact us via email
Phone: 1800 220 969
Address: Suite 503, 77 Dunning Avenue, Rosebery NSW 2018

We aim to respond to privacy complaints within seven business days.

If you are dissatisfied with our response to a privacy complaint, you may be able to raise your concern with the Office of the Australian Information Commissioner (OAIC), subject to its jurisdiction and complaint requirements. Further information is available at www.oaic.gov.au

Further information

For more detailed information about our privacy practices, including student data reporting and regulatory requirements, please refer to our Full Privacy Policy and Procedure (PDF).

This policy may be updated from time to time to reflect changes to our operations, systems or legal obligations.