Student Hub
Student Hub
Everything you need to stay on track — course materials, support, and industry-relevant updates in one place.
Everything you need to stay on track — course materials, support, and industry-relevant updates in one place.
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Under the Hammer is proud to deliver nationally recognised training that meets the highest standards of quality and the requirements set out by the Australian Skills Quality Authority (ASQA).
The Student Handbook is your guide to studying with us and includes important information about your rights, responsibilities, and the support available to you. It is your go to guide for all policies and procedures that are relevant to your student experience. The Student Handbook can be downloaded here.
Privacy and Data Use - How we protect your information
Under the Hammer collects and keeps records about your training to meet our legal obligations and to support your enrolment, progress, and certification.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and applicable state and territory legislation.
What We Collect
We collect only the information necessary to manage your training. This includes:
Personal and contact details
Information about your prior education, employment, or support needs
Course enrolment and participation details
Assessment outcomes and certification records
Information required by government agencies for reporting and compliance
How Your Records Are Stored
Your records are stored securely using password-protected systems and encrypted data storage. Hard copy records (if collected) are kept in secure, access-controlled locations. Only authorised staff can access your personal information.
We retain your assessment records for the period required by the Australian Skills Quality Authority, which is two years from the date of the assessment judgement. This is to enable audits. If you do not wish us to retain assessment tasks for any reason, we will generally need to find an alternative method of assessment (this is sometimes the case for RPL portfolios). Please speak with your assessor if you have any concerns.
We retain your certification records for the period required by law—currently a minimum of 30 years for qualification records.
Privacy Notice - Who We Share Information With
Under the Data Provision Requirements 2012, Under the Hammer is required to collect personal information about you and disclose it to the National Centre for Vocational Education Research (NCVER). This includes details from your enrolment and records of your training activity.
Your personal information may be used or disclosed for:
Statistical, regulatory, and research purposes
Populating authenticated VET transcripts
Understanding and improving how the VET sector operates
Administering, monitoring, or evaluating government-funded programs
Information may also be shared with authorised Commonwealth and state or territory government departments and agencies.
Your data is handled in accordance with privacy laws and will not be used for marketing purposes.
We only disclose your information to external parties:
When required to meet regulatory or reporting obligations
If permitted or required by law (e.g. to prevent fraud or ensure public safety)
For communications provided by a trusted third-party.
Third-Party Communications
We may engage trusted third-party service providers to contact you on our behalf in relation to our training courses, services, events, or updates. These providers are bound by confidentiality and privacy obligations consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Your personal information will only be disclosed to such third parties for the purpose of communicating authorised information about our training and related services, and not for any unrelated marketing or secondary use. Where disclosure is made to a third party located outside Australia, we will take reasonable steps to ensure that the recipient handles your information in accordance with Australian privacy standards.
Accessing or Correcting Your Records
You can request to view or correct your records at any time. To do this:
· Contact our office and request the to access your records
· Provide valid ID to verify your identity
· We will arrange access within 7 days
There is no fee to view your records, but a small fee may apply for printed copies.
Student Protection and Consumer Information
Under the Hammer is committed to protecting the rights and interests of students and complying with all applicable consumer protection legislation including Australian Consumer Law and our obligations under the Standards for NVR Registered Training Organisations 2025.
Under the Hammer protects students by:
• Upholding consumer law rights through processes for fees, training contracts, complaints, appeals. marketing, enrolment, guarantees; and
• Embedding quality assurance systems that ensure training and certification maintain integrity, value, and national recognition.
This dual approach ensures that students are both legally protected as consumers and educationally protected as students.
Australian Consumer Law (Competition and Consumer Law 2010 (Cth)) obligations
Accurate marketing and enrolment information
• We do not engage in misleading or deceptive conduct.
• We provide clear details of courses, costs, entitlements, and any applicable third-party arrangements.
• We do not guarantee employment outcomes, course completion, or inducements to enrol.
Keeping Students Informed
• We notify students as soon as practicable of any changes to agreed services, including ownership, third-party delivery, or training and assessment arrangements.
• We ensure students are not disadvantaged by changes outside their control and maintain transparency at all times.
Student Rights and Obligations
• Students are informed of their rights including the right to fair assessment, certification, complaints and appeals, refunds; and their obligations including conduct, participation, provision of accurate information on enrolment and during their training.
• This information is documented and accessible before enrolment via the Student Hub and the Student Handbook.
Fees, Refunds and Prepaid Fee Protection
• Fees, charges, and refund arrangements are published before enrolment.
• Prepaid fees are protected in accordance with Compliance Requirements 2025.
• Learners are entitled to refunds where services are not provided as agreed.
Complaints and Feedback
• Students have access to a fair, transparent, and timely complaints process at no cost.
Assessment Appeals
• Learners have access to a fair, transparent, and timely appeals process at no cost.
• Independent review is available if required.
VET Quality Framework, (Standards for NVR Registered Training Organisations 2025)
Fit-for-purpose assessment
• We maintain fit-for-purpose assessment systems that are fair, valid, and reliable and aligned to the Principles of Assessment: Fairness, Flexibility, Reliability, Validity.
• We ensure that industry is actively involved in providing feedback and input into the development of Training and Assessment Strategies to ensure our programs are industry aligned.
Issuance of AQF certification
• Accurate, timely, nationally recognised certification documentation is provided.
• We issue AQF certification only when requirements are met, within 30 days.
Assessment Validation
• We conduct validation and continuous improvement to protect the integrity of learner outcomes.
Continuance Improvement and Self Assurance of Quality
• Our internal self assurance and quality assurance programs enable ongoing checks that training and assessment remain current and industry-relevant.
Publication and Accessibility
Detailed information on policies is contained within the Student Handbook and on the Student Hub.
All related policies are available to students upon request.
Assessment Policy
The Student Handbook contains information on our assessment policy.
Information on Recognition of Prior Learning (RPL), Direct Credit, Assessment Adjustments and how to Appeal an Assessment Decision is contained both within the handbook and within the ‘Assessment’ section of the Student Hub.
Fees, Charges and Refund Policy
The Student Handbook contains information on our Fees, Charges and Refund policy.
Information on our Fee Schedule including fees for RPL, Additional Charges, Payment Terms and Conditions, Fee Refunds and Dispute Resolution related to fee decisions is contained both within the handbook and within the ‘Fees, Charges and Refund section of the Student Hub.
Student Code of Conduct including Academic Misconduct Policies
The Student Handbook contains information on our Student Code of Conduct including Academic Misconduct policies.
Information on the Student Code of Conduct, Academic Integrity & Misconduct including Plagiarism and Artificial Intelligence Use, Disciplinary Procedures and our Assessor Code of Conduct is contained both within the handbook and within the ‘Student Code of Conduct’ section of the Student Hub.
Feedback and Complaints Policies
The Student Handbook contains information on our Feedback and Complaints policies.
Information on how to give feedback and how to make a complaint is contained both within the handbook and within the ‘Feedback and Complaints’ section of the Student Hub.
Support and Wellbeing Policies
The Student Handbook contains information on our policies to support you and your wellbeing while you are studying with us.
Information on how our Diversity, Equity & Inclusion Commitments, how we support our First Nations students, Assessment Support, Wellbeing and Crisis Support, Technology Support and how to initiate a Student Support Plan, is contained both within the handbook and within the ‘Support and Wellbeing’ section of the Student Hub.
Work Health and Safety
Work Health and Safety (WHS) Information for Students
Under the Hammer is committed to providing safe and healthy learning and working environments for all students, staff, contractors, and visitors. Everyone has a role to play in keeping training and workplace environments safe.
Our Responsibilities
We maintain safe training venues and facilities.
We provide information, instructions, and emergency briefings at the start of each course.
We ensure First Aid resources and trained officers are available.
We monitor risks and address any hazards that may affect your safety.
Your Responsibilities as a Student
Take reasonable care of your own health and safety, and the safety of others.
Follow all WHS instructions given to you.
Use training equipment and resources safely and as instructed.
Report hazards, unsafe conditions, or incidents immediately to your trainer or another staff member.
Participate in emergency drills and follow evacuation directions.
Do not attend training if you are unwell.
Ensure your online learning environment is a safe one.
Frequently Asked Questions (FAQs)
What do I do if I have an accident during my training?
Tell your trainer or another staff member immediately. First Aid is available on site, and the incident will be recorded. If medical treatment is required, staff will arrange assistance and contact emergency services if needed.
Where is First Aid available?
First Aid kits are accessible at all training venues. A qualified First Aid Officer is on site or nearby. Trainers will advise you where kits and safety exits are located at the start of the course.
What happens in an emergency, like a fire or evacuation?
Follow your trainer’s instructions. Evacuate calmly to the assembly area outside the building. Do not use lifts. Wait until staff advise that it is safe to return.
What if I see something unsafe?
Report it straight away to your trainer or staff. Examples include spills, broken furniture, faulty equipment, or unsafe behaviour. Quick reporting helps us act before anyone gets hurt.
Can I be asked to leave if I behave unsafely?
Yes. Students who act in ways that put themselves or others at risk may be asked to stop training until the issue is resolved.
Bullying and Safe Class Environments
Bullying is a health and safety issue because it can harm your wellbeing. It includes repeated behaviour such as verbal abuse, exclusion, intimidation, or online harassment. If you experience or witness bullying, report it to your trainer or another staff member immediately. All reports are taken seriously, kept confidential, and action will be taken to ensure a safe and respectful learning environment.
Work Health and Safety (WHS) for Online Students
Even when studying online, your health and safety are important. We encourage all students to set up a safe and comfortable study space, including good lighting, seating, and posture to avoid strain. Take regular breaks away from the screen, stay hydrated, and move around often. If you experience any technical issues that affect your learning, let us know straight away. Just like in face-to-face training, please report any concerns that may impact your health, safety, or ability to participate in your course.
Tips for a safe online study space:
Set up your desk and chair so you can sit comfortably with good posture.
Make sure your study area has good lighting and ventilation.
Position your screen at eye level to avoid neck strain.
Take a 5–10 minute break every hour to stretch and rest your eyes.
Keep drinks away from your computer or electrical cords to avoid accidents.
Stay hydrated and move around regularly.
Report any issues that affect your ability to study safely (e.g. equipment problems, accessibility concerns).
By taking these simple steps, you can protect your health and get the most out of your online learning.
Privacy and Data Use - How we protect your information
Under the Hammer collects and keeps records about your training to meet our legal obligations and to support your enrolment, progress, and certification.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and applicable state and territory legislation.
What We Collect
We collect only the information necessary to manage your training. This includes:
Personal and contact details
Information about your prior education, employment, or support needs
Course enrolment and participation details
Assessment outcomes and certification records
Information required by government agencies for reporting and compliance
How Your Records Are Stored
Your records are stored securely using password-protected systems and encrypted data storage. Hard copy records (if collected) are kept in secure, access-controlled locations. Only authorised staff can access your personal information.
We retain your assessment records for the period required by the Australian Skills Quality Authority, which is two years from the date of the assessment judgement. This is to enable audits. If you do not wish us to retain assessment tasks for any reason, we will generally need to find an alternative method of assessment (this is sometimes the case for RPL portfolios). Please speak with your assessor if you have any concerns.
We retain your certification records for the period required by law—currently a minimum of 30 years for qualification records.
Privacy Notice - Who We Share Information With
Under the Data Provision Requirements 2012, Under the Hammer is required to collect personal information about you and disclose it to the National Centre for Vocational Education Research (NCVER). This includes details from your enrolment and records of your training activity.
Your personal information may be used or disclosed for:
Statistical, regulatory, and research purposes
Populating authenticated VET transcripts
Understanding and improving how the VET sector operates
Administering, monitoring, or evaluating government-funded programs
Information may also be shared with authorised Commonwealth and state or territory government departments and agencies.
Your data is handled in accordance with privacy laws and will not be used for marketing purposes.
We only disclose your information to external parties:
When required to meet regulatory or reporting obligations
If permitted or required by law (e.g. to prevent fraud or ensure public safety)
For communications provided by a trusted third-party.
Third-Party Communications
We may engage trusted third-party service providers to contact you on our behalf in relation to our training courses, services, events, or updates. These providers are bound by confidentiality and privacy obligations consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Your personal information will only be disclosed to such third parties for the purpose of communicating authorised information about our training and related services, and not for any unrelated marketing or secondary use. Where disclosure is made to a third party located outside Australia, we will take reasonable steps to ensure that the recipient handles your information in accordance with Australian privacy standards.
Accessing or Correcting Your Records
You can request to view or correct your records at any time. To do this:
· Contact our office and request the to access your records
· Provide valid ID to verify your identity
· We will arrange access within 7 days
There is no fee to view your records, but a small fee may apply for printed copies.
Student Protection and Consumer Information
Under the Hammer is committed to protecting the rights and interests of students and complying with all applicable consumer protection legislation including Australian Consumer Law and our obligations under the Standards for NVR Registered Training Organisations 2025.
Under the Hammer protects students by:
• Upholding consumer law rights through processes for fees, training contracts, complaints, appeals. marketing, enrolment, guarantees; and
• Embedding quality assurance systems that ensure training and certification maintain integrity, value, and national recognition.
This dual approach ensures that students are both legally protected as consumers and educationally protected as students.
Australian Consumer Law (Competition and Consumer Law 2010 (Cth)) obligations
Accurate marketing and enrolment information
• We do not engage in misleading or deceptive conduct.
• We provide clear details of courses, costs, entitlements, and any applicable third-party arrangements.
• We do not guarantee employment outcomes, course completion, or inducements to enrol.
Keeping Students Informed
• We notify students as soon as practicable of any changes to agreed services, including ownership, third-party delivery, or training and assessment arrangements.
• We ensure students are not disadvantaged by changes outside their control and maintain transparency at all times.
Student Rights and Obligations
• Students are informed of their rights including the right to fair assessment, certification, complaints and appeals, refunds; and their obligations including conduct, participation, provision of accurate information on enrolment and during their training.
• This information is documented and accessible before enrolment via the Student Hub and the Student Handbook.
Fees, Refunds and Prepaid Fee Protection
• Fees, charges, and refund arrangements are published before enrolment.
• Prepaid fees are protected in accordance with Compliance Requirements 2025.
• Learners are entitled to refunds where services are not provided as agreed.
Complaints and Feedback
• Students have access to a fair, transparent, and timely complaints process at no cost.
Assessment Appeals
• Learners have access to a fair, transparent, and timely appeals process at no cost.
• Independent review is available if required.
VET Quality Framework, (Standards for NVR Registered Training Organisations 2025)
Fit-for-purpose assessment
• We maintain fit-for-purpose assessment systems that are fair, valid, and reliable and aligned to the Principles of Assessment: Fairness, Flexibility, Reliability, Validity.
• We ensure that industry is actively involved in providing feedback and input into the development of Training and Assessment Strategies to ensure our programs are industry aligned.
Issuance of AQF certification
• Accurate, timely, nationally recognised certification documentation is provided.
• We issue AQF certification only when requirements are met, within 30 days.
Assessment Validation
• We conduct validation and continuous improvement to protect the integrity of learner outcomes.
Continuance Improvement and Self Assurance of Quality
• Our internal self assurance and quality assurance programs enable ongoing checks that training and assessment remain current and industry-relevant.
Publication and Accessibility
Detailed information on policies is contained within the Student Handbook and on the Student Hub.
All related policies are available to students upon request.
Assessment Policy
The Student Handbook contains information on our assessment policy.
Information on Recognition of Prior Learning (RPL), Direct Credit, Assessment Adjustments and how to Appeal an Assessment Decision is contained both within the handbook and within the ‘Assessment’ section of the Student Hub.
Fees, Charges and Refund Policy
The Student Handbook contains information on our Fees, Charges and Refund policy.
Information on our Fee Schedule including fees for RPL, Additional Charges, Payment Terms and Conditions, Fee Refunds and Dispute Resolution related to fee decisions is contained both within the handbook and within the ‘Fees, Charges and Refund section of the Student Hub.
Student Code of Conduct including Academic Misconduct Policies
The Student Handbook contains information on our Student Code of Conduct including Academic Misconduct policies.
Information on the Student Code of Conduct, Academic Integrity & Misconduct including Plagiarism and Artificial Intelligence Use, Disciplinary Procedures and our Assessor Code of Conduct is contained both within the handbook and within the ‘Student Code of Conduct’ section of the Student Hub.
Feedback and Complaints Policies
The Student Handbook contains information on our Feedback and Complaints policies.
Information on how to give feedback and how to make a complaint is contained both within the handbook and within the ‘Feedback and Complaints’ section of the Student Hub.
Support and Wellbeing Policies
The Student Handbook contains information on our policies to support you and your wellbeing while you are studying with us.
Information on how our Diversity, Equity & Inclusion Commitments, how we support our First Nations students, Assessment Support, Wellbeing and Crisis Support, Technology Support and how to initiate a Student Support Plan, is contained both within the handbook and within the ‘Support and Wellbeing’ section of the Student Hub.
Work Health and Safety
Work Health and Safety (WHS) Information for Students
Under the Hammer is committed to providing safe and healthy learning and working environments for all students, staff, contractors, and visitors. Everyone has a role to play in keeping training and workplace environments safe.
Our Responsibilities
We maintain safe training venues and facilities.
We provide information, instructions, and emergency briefings at the start of each course.
We ensure First Aid resources and trained officers are available.
We monitor risks and address any hazards that may affect your safety.
Your Responsibilities as a Student
Take reasonable care of your own health and safety, and the safety of others.
Follow all WHS instructions given to you.
Use training equipment and resources safely and as instructed.
Report hazards, unsafe conditions, or incidents immediately to your trainer or another staff member.
Participate in emergency drills and follow evacuation directions.
Do not attend training if you are unwell.
Ensure your online learning environment is a safe one.
Frequently Asked Questions (FAQs)
What do I do if I have an accident during my training?
Tell your trainer or another staff member immediately. First Aid is available on site, and the incident will be recorded. If medical treatment is required, staff will arrange assistance and contact emergency services if needed.
Where is First Aid available?
First Aid kits are accessible at all training venues. A qualified First Aid Officer is on site or nearby. Trainers will advise you where kits and safety exits are located at the start of the course.
What happens in an emergency, like a fire or evacuation?
Follow your trainer’s instructions. Evacuate calmly to the assembly area outside the building. Do not use lifts. Wait until staff advise that it is safe to return.
What if I see something unsafe?
Report it straight away to your trainer or staff. Examples include spills, broken furniture, faulty equipment, or unsafe behaviour. Quick reporting helps us act before anyone gets hurt.
Can I be asked to leave if I behave unsafely?
Yes. Students who act in ways that put themselves or others at risk may be asked to stop training until the issue is resolved.
Bullying and Safe Class Environments
Bullying is a health and safety issue because it can harm your wellbeing. It includes repeated behaviour such as verbal abuse, exclusion, intimidation, or online harassment. If you experience or witness bullying, report it to your trainer or another staff member immediately. All reports are taken seriously, kept confidential, and action will be taken to ensure a safe and respectful learning environment.
Work Health and Safety (WHS) for Online Students
Even when studying online, your health and safety are important. We encourage all students to set up a safe and comfortable study space, including good lighting, seating, and posture to avoid strain. Take regular breaks away from the screen, stay hydrated, and move around often. If you experience any technical issues that affect your learning, let us know straight away. Just like in face-to-face training, please report any concerns that may impact your health, safety, or ability to participate in your course.
Tips for a safe online study space:
Set up your desk and chair so you can sit comfortably with good posture.
Make sure your study area has good lighting and ventilation.
Position your screen at eye level to avoid neck strain.
Take a 5–10 minute break every hour to stretch and rest your eyes.
Keep drinks away from your computer or electrical cords to avoid accidents.
Stay hydrated and move around regularly.
Report any issues that affect your ability to study safely (e.g. equipment problems, accessibility concerns).
By taking these simple steps, you can protect your health and get the most out of your online learning.
Privacy and Data Use - How we protect your information
Under the Hammer collects and keeps records about your training to meet our legal obligations and to support your enrolment, progress, and certification.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and applicable state and territory legislation.
What We Collect
We collect only the information necessary to manage your training. This includes:
Personal and contact details
Information about your prior education, employment, or support needs
Course enrolment and participation details
Assessment outcomes and certification records
Information required by government agencies for reporting and compliance
How Your Records Are Stored
Your records are stored securely using password-protected systems and encrypted data storage. Hard copy records (if collected) are kept in secure, access-controlled locations. Only authorised staff can access your personal information.
We retain your assessment records for the period required by the Australian Skills Quality Authority, which is two years from the date of the assessment judgement. This is to enable audits. If you do not wish us to retain assessment tasks for any reason, we will generally need to find an alternative method of assessment (this is sometimes the case for RPL portfolios). Please speak with your assessor if you have any concerns.
We retain your certification records for the period required by law—currently a minimum of 30 years for qualification records.
Privacy Notice - Who We Share Information With
Under the Data Provision Requirements 2012, Under the Hammer is required to collect personal information about you and disclose it to the National Centre for Vocational Education Research (NCVER). This includes details from your enrolment and records of your training activity.
Your personal information may be used or disclosed for:
Statistical, regulatory, and research purposes
Populating authenticated VET transcripts
Understanding and improving how the VET sector operates
Administering, monitoring, or evaluating government-funded programs
Information may also be shared with authorised Commonwealth and state or territory government departments and agencies.
Your data is handled in accordance with privacy laws and will not be used for marketing purposes.
We only disclose your information to external parties:
When required to meet regulatory or reporting obligations
If permitted or required by law (e.g. to prevent fraud or ensure public safety)
For communications provided by a trusted third-party.
Third-Party Communications
We may engage trusted third-party service providers to contact you on our behalf in relation to our training courses, services, events, or updates. These providers are bound by confidentiality and privacy obligations consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Your personal information will only be disclosed to such third parties for the purpose of communicating authorised information about our training and related services, and not for any unrelated marketing or secondary use. Where disclosure is made to a third party located outside Australia, we will take reasonable steps to ensure that the recipient handles your information in accordance with Australian privacy standards.
Accessing or Correcting Your Records
You can request to view or correct your records at any time. To do this:
· Contact our office and request the to access your records
· Provide valid ID to verify your identity
· We will arrange access within 7 days
There is no fee to view your records, but a small fee may apply for printed copies.
Student Protection and Consumer Information
Under the Hammer is committed to protecting the rights and interests of students and complying with all applicable consumer protection legislation including Australian Consumer Law and our obligations under the Standards for NVR Registered Training Organisations 2025.
Under the Hammer protects students by:
• Upholding consumer law rights through processes for fees, training contracts, complaints, appeals. marketing, enrolment, guarantees; and
• Embedding quality assurance systems that ensure training and certification maintain integrity, value, and national recognition.
This dual approach ensures that students are both legally protected as consumers and educationally protected as students.
Australian Consumer Law (Competition and Consumer Law 2010 (Cth)) obligations
Accurate marketing and enrolment information
• We do not engage in misleading or deceptive conduct.
• We provide clear details of courses, costs, entitlements, and any applicable third-party arrangements.
• We do not guarantee employment outcomes, course completion, or inducements to enrol.
Keeping Students Informed
• We notify students as soon as practicable of any changes to agreed services, including ownership, third-party delivery, or training and assessment arrangements.
• We ensure students are not disadvantaged by changes outside their control and maintain transparency at all times.
Student Rights and Obligations
• Students are informed of their rights including the right to fair assessment, certification, complaints and appeals, refunds; and their obligations including conduct, participation, provision of accurate information on enrolment and during their training.
• This information is documented and accessible before enrolment via the Student Hub and the Student Handbook.
Fees, Refunds and Prepaid Fee Protection
• Fees, charges, and refund arrangements are published before enrolment.
• Prepaid fees are protected in accordance with Compliance Requirements 2025.
• Learners are entitled to refunds where services are not provided as agreed.
Complaints and Feedback
• Students have access to a fair, transparent, and timely complaints process at no cost.
Assessment Appeals
• Learners have access to a fair, transparent, and timely appeals process at no cost.
• Independent review is available if required.
VET Quality Framework, (Standards for NVR Registered Training Organisations 2025)
Fit-for-purpose assessment
• We maintain fit-for-purpose assessment systems that are fair, valid, and reliable and aligned to the Principles of Assessment: Fairness, Flexibility, Reliability, Validity.
• We ensure that industry is actively involved in providing feedback and input into the development of Training and Assessment Strategies to ensure our programs are industry aligned.
Issuance of AQF certification
• Accurate, timely, nationally recognised certification documentation is provided.
• We issue AQF certification only when requirements are met, within 30 days.
Assessment Validation
• We conduct validation and continuous improvement to protect the integrity of learner outcomes.
Continuance Improvement and Self Assurance of Quality
• Our internal self assurance and quality assurance programs enable ongoing checks that training and assessment remain current and industry-relevant.
Publication and Accessibility
Detailed information on policies is contained within the Student Handbook and on the Student Hub.
All related policies are available to students upon request.
Assessment Policy
The Student Handbook contains information on our assessment policy.
Information on Recognition of Prior Learning (RPL), Direct Credit, Assessment Adjustments and how to Appeal an Assessment Decision is contained both within the handbook and within the ‘Assessment’ section of the Student Hub.
Fees, Charges and Refund Policy
The Student Handbook contains information on our Fees, Charges and Refund policy.
Information on our Fee Schedule including fees for RPL, Additional Charges, Payment Terms and Conditions, Fee Refunds and Dispute Resolution related to fee decisions is contained both within the handbook and within the ‘Fees, Charges and Refund section of the Student Hub.
Student Code of Conduct including Academic Misconduct Policies
The Student Handbook contains information on our Student Code of Conduct including Academic Misconduct policies.
Information on the Student Code of Conduct, Academic Integrity & Misconduct including Plagiarism and Artificial Intelligence Use, Disciplinary Procedures and our Assessor Code of Conduct is contained both within the handbook and within the ‘Student Code of Conduct’ section of the Student Hub.
Feedback and Complaints Policies
The Student Handbook contains information on our Feedback and Complaints policies.
Information on how to give feedback and how to make a complaint is contained both within the handbook and within the ‘Feedback and Complaints’ section of the Student Hub.
Support and Wellbeing Policies
The Student Handbook contains information on our policies to support you and your wellbeing while you are studying with us.
Information on how our Diversity, Equity & Inclusion Commitments, how we support our First Nations students, Assessment Support, Wellbeing and Crisis Support, Technology Support and how to initiate a Student Support Plan, is contained both within the handbook and within the ‘Support and Wellbeing’ section of the Student Hub.
Work Health and Safety
Work Health and Safety (WHS) Information for Students
Under the Hammer is committed to providing safe and healthy learning and working environments for all students, staff, contractors, and visitors. Everyone has a role to play in keeping training and workplace environments safe.
Our Responsibilities
We maintain safe training venues and facilities.
We provide information, instructions, and emergency briefings at the start of each course.
We ensure First Aid resources and trained officers are available.
We monitor risks and address any hazards that may affect your safety.
Your Responsibilities as a Student
Take reasonable care of your own health and safety, and the safety of others.
Follow all WHS instructions given to you.
Use training equipment and resources safely and as instructed.
Report hazards, unsafe conditions, or incidents immediately to your trainer or another staff member.
Participate in emergency drills and follow evacuation directions.
Do not attend training if you are unwell.
Ensure your online learning environment is a safe one.
Frequently Asked Questions (FAQs)
What do I do if I have an accident during my training?
Tell your trainer or another staff member immediately. First Aid is available on site, and the incident will be recorded. If medical treatment is required, staff will arrange assistance and contact emergency services if needed.
Where is First Aid available?
First Aid kits are accessible at all training venues. A qualified First Aid Officer is on site or nearby. Trainers will advise you where kits and safety exits are located at the start of the course.
What happens in an emergency, like a fire or evacuation?
Follow your trainer’s instructions. Evacuate calmly to the assembly area outside the building. Do not use lifts. Wait until staff advise that it is safe to return.
What if I see something unsafe?
Report it straight away to your trainer or staff. Examples include spills, broken furniture, faulty equipment, or unsafe behaviour. Quick reporting helps us act before anyone gets hurt.
Can I be asked to leave if I behave unsafely?
Yes. Students who act in ways that put themselves or others at risk may be asked to stop training until the issue is resolved.
Bullying and Safe Class Environments
Bullying is a health and safety issue because it can harm your wellbeing. It includes repeated behaviour such as verbal abuse, exclusion, intimidation, or online harassment. If you experience or witness bullying, report it to your trainer or another staff member immediately. All reports are taken seriously, kept confidential, and action will be taken to ensure a safe and respectful learning environment.
Work Health and Safety (WHS) for Online Students
Even when studying online, your health and safety are important. We encourage all students to set up a safe and comfortable study space, including good lighting, seating, and posture to avoid strain. Take regular breaks away from the screen, stay hydrated, and move around often. If you experience any technical issues that affect your learning, let us know straight away. Just like in face-to-face training, please report any concerns that may impact your health, safety, or ability to participate in your course.
Tips for a safe online study space:
Set up your desk and chair so you can sit comfortably with good posture.
Make sure your study area has good lighting and ventilation.
Position your screen at eye level to avoid neck strain.
Take a 5–10 minute break every hour to stretch and rest your eyes.
Keep drinks away from your computer or electrical cords to avoid accidents.
Stay hydrated and move around regularly.
Report any issues that affect your ability to study safely (e.g. equipment problems, accessibility concerns).
By taking these simple steps, you can protect your health and get the most out of your online learning.
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